Shiels — Jewelry Store in Smithfield

Reviews of Shiels

• Robert

  Added 2016.10.07

  Absolutely disgusted.
• Xavier

  Added 2016.09.28

  And ruined my step mothers 50th birthday
• Seth

  Added 2016.08.27

  Stay away from these people. the customer service stinks.
• Grace

  Added 2016.05.05

  Second visit met with me being thrown out of the store. Store management just proved again they are not willing to deal with customer issues.
• Diego

  Added 2016.02.19

  Very rude i wouldn't buy anything from mrs piggy behind the counter has no clue at all wouldnt refund for there mistakes very bad customer service she seamed to be extremely racist hearing comments made under her breath.. hopefully a real manager sorts this issue out as i will not stand for racism!
• Abigail

  Added 2015.12.09

  Avoid the store chain like the plague.
• Sophia

  Added 2015.07.25

  Manager has no clue in regarding the Australian Consumer Law but will tell you she studied law at university (I call bull on that). When an item is not fit for purpose a consumer is entitled to a refund. What has to be done through pulsar is not the consumers issue. Store manager is completely rude needs to be fired for incompetence and professional misconduct. Also has no idea of company policy. Regarding this issue a complaint will be filed with ACCC and head office
• Nathan

  Added 2014.09.04

  You are entitled to your opiion Michael. Caveat emptor. No dummy spit on this side. I am advising how it is.
• Dominic

  Added 2014.05.29

  I'd ignore the previous comments. A tiny bit of digging will show they were written by one person's family / friend. Further they're a serial whinger. Seems no-one can please this person. I came in to check out a watch I'm keen on, and actually asked about the review. Predictably they wouldn't discuss another customer, but they were kind, courteous, and very professional. Methinks that Tim was simply told something he didn't want to hear, and hence threw a tanty.
• Elizabeth

  Added 2014.05.03

  Please do not make personal assimptions on my behalf. It gives your remark less credibility. being an employee or ex employee gives your review even less credibility. I am not surprised at your assumptions. Shows even more customer service is not a priority.
• Nathaniel

  Added 2013.12.24

  If you want the full story, ask, I am most willing to oblige
• Bria

  Added 2013.09.02

  Bought a watch for my wife's 50th, took it to a jeweler to be adjusted-(as instructed at time of sale), broken band clasp. Took it back, offered an exchange, they tried to adjust the new one, bent the band clasp, refused to refund, faults with ours and the replacement . The store manager and area manager then decided to refuse exchange or refund. Have no idea on their own policies or rights under ACL.
• Tyler

  Added 2013.08.28

  My advice is to go further down the mall to the small family owned jeweller where they know about customer service.
• Jack

  Added 2013.07.01

  Friendly staff, good product knowledge highly recommend getting your christmas shopping there